So Google Hangouts get Voice (VoIP) when we thought it was on it’s way out. Amit Fulay, Google’s product manager of Hangouts : “We want to emphasize people. The mode you use simply depends on the urgency level. We have text, video and voice. But that’s not where you start; you start with the person.”. If that’s where you are heading #Google, that’s great news for us the consumers.
Tech was always about scratching an itch. But ultimately it is about the “Person” not the technology.
http://techcrunch.com/2014/09/10/google-hangouts-gets-deep-google-voice-integration-free-voip-calls/